Troubleshooting Guide

Common issues and solutions, including the newest evidence, privacy, and agent-control surfaces.

Evidence systems under study

New evidence, privacy, and agent-control features now implemented.

The latest backend work strengthens enterprise-grade governance: tamper-evident audit records, cryptographic key rotation, encrypted sensitive fields, GDPR rights workflows, resource mutation evidence, and an AI Agent Registry.

codeimplemented surfacereview basisenterprise relevancestudy lens
A01
Tamper-Evident Audit Chainaudit_events
Hash chain + HMAC signatures

Gives enterprise reviewers a verifiable sequence of actions instead of a loose activity log that can be rewritten after the fact.

integrity
A02
HMAC Key Rotationsigning_keys
Versioned signing keys

Lets the audit chain keep cryptographic continuity while keys evolve, which matters for long-lived regulated environments.

continuity
P01
Encrypted PII With Lookup Hashessensitive_fields
Fernet fields + companion hashes

Protects sensitive identity fields while preserving operational search and ownership lookup without exposing plaintext.

privacy
G01
GDPR Data-Subject Rightsprivacy_requests
Export + erasure router

Supports export and erasure workflows so privacy review is part of the platform architecture, not a manual afterthought.

rights workflow
R01
Resource Mutation Evidenceresource_mutations
Shared audit hooks across routers

Turns creates, updates, deletes, executions, toggles, acknowledgements, and remediations into reviewable tenant-scoped evidence.

change lineage
AG1
AI Agent Registryagent_registry
Agent registry API + UI

Creates a controlled inventory for autonomous agents so organizations can study ownership, access, lifecycle, and operational state.

ownership

Cannot connect to platform

  • Verify your credentials are correct
  • Check that you have the required permissions on the platform
  • Ensure your firewall allows connections to meghIQ servers
  • Try disconnecting and reconnecting the integration
  • Check if the platform's API is experiencing outages

OAuth authentication fails

  • Clear your browser cache and cookies
  • Try using an incognito/private browser window
  • Verify the OAuth redirect URL is correct
  • Check that pop-up blockers are disabled
  • Ensure you're using the correct account credentials

Connection times out

  • Check your internet connection
  • Verify the platform URL is accessible
  • Review firewall and proxy settings
  • Try connecting from a different network
  • Contact support if the issue persists

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