Troubleshooting Guide

Common issues and solutions for using meghIQ

Cannot connect to platform

  • Verify your credentials are correct
  • Check that you have the required permissions on the platform
  • Ensure your firewall allows connections to meghIQ servers
  • Try disconnecting and reconnecting the integration
  • Check if the platform's API is experiencing outages

OAuth authentication fails

  • Clear your browser cache and cookies
  • Try using an incognito/private browser window
  • Verify the OAuth redirect URL is correct
  • Check that pop-up blockers are disabled
  • Ensure you're using the correct account credentials

Connection times out

  • Check your internet connection
  • Verify the platform URL is accessible
  • Review firewall and proxy settings
  • Try connecting from a different network
  • Contact support if the issue persists

Still Need Help?

If you've tried the solutions above and still need assistance:

FAQ

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Contact Support

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